Front Office Supervisor (Contract)

Join Hotel Metland Seva Seminyak, a premier hospitality destination in Bali where we redefine luxury with our signature "Experience Beyond Stay" philosophy. Nestled in the heart of Seminyak, our hotel blends contemporary elegance with authentic Balinese warmth, creating unforgettable experiences for our guests. As a Front Office Supervisor (Contract), you'll be the backbone of our front desk operations, ensuring seamless guest interactions and efficient service delivery.

In this role, you'll oversee a team of front office staff, managing daily operations, handling guest inquiries, and coordinating with various departments to ensure a smooth and enjoyable stay for our guests. With your leadership and expertise, you'll help maintain our hotel's reputation for excellence and guest satisfaction. This is a unique opportunity to be part of a dynamic team in a vibrant and bustling location, contributing to the success of a renowned hospitality brand.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and reservations.
• Manage and mentor a team of front office staff, providing training and support to ensure high standards of service.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
• Handle guest complaints and concerns, resolving issues promptly and professionally.
• Maintain accurate and up-to-date guest records and reports using hotel management software such as Opera or PMS.
• Ensure compliance with hotel policies and procedures, as well as local regulations and industry standards.
• Monitor front desk performance metrics and implement improvements to enhance efficiency and service quality.
• Represent the hotel at events and functions, ensuring a positive and memorable experience for guests and clients.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in front office or hospitality management roles.
• Proven track record of managing front office teams and delivering exceptional guest service.
• Strong knowledge of hotel management software, preferably Opera or PMS.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Fluent in English and Bahasa Indonesia.
• Certification in hospitality management or a related field is a plus.
• Ability to work in a fast-paced and dynamic environment, with a strong commitment to customer service.
• Valid work permit and visa for Indonesia.

🛠️ Keahlian

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