Customer Support Associate - 1-Year Contract (Bali-Based)

Join Dynamic Human Capital Pte Ltd as a Customer Support Associate in the vibrant heart of Bali! This 1-year contract role offers a unique opportunity to deliver exceptional customer service while enjoying the island’s dynamic work environment. Located in the bustling area of Canggu, you’ll be at the center of Bali’s thriving tourism and business scene. Our company is dedicated to fostering a positive and inclusive workplace, where your contributions will directly impact our clients' experiences.

In this role, you’ll handle a diverse range of customer inquiries, from troubleshooting technical issues to providing personalized support. You’ll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This is a fantastic chance to gain valuable experience in a supportive team environment, with opportunities for professional growth and development.

If you’re passionate about customer service and eager to make a difference in a dynamic setting, we invite you to apply for this exciting opportunity. Join us in Canggu and be part of a team that values your skills and commitment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries via email, phone, and chat.
• Use Zendesk and Salesforce to manage and track customer interactions effectively.
• Resolve technical issues and provide guidance to clients, ensuring their satisfaction.
• Collaborate with the team to improve customer support processes and enhance the client experience.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Participate in training sessions to stay updated on the latest customer service best practices.
• Contribute to the team’s goals by identifying opportunities for service improvement.
• Adhere to company policies and procedures to ensure a high standard of service delivery.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle customer inquiries professionally and efficiently.
• Familiarity with customer service software such as Zendesk or Salesforce is a plus.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Attention to detail and a commitment to delivering high-quality service.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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