Paid Customer Support Intern - Bali (AIDO HEALTH)

Join AIDO HEALTH as a Paid Customer Support Intern in the vibrant city of Denpasar, Bali! This is a unique opportunity to gain hands-on experience in customer service while contributing to a mission-driven company in the healthcare sector.

At AIDO HEALTH, we are committed to revolutionizing healthcare through innovative technology. Our team is dedicated to providing top-notch customer support to ensure our users have a seamless experience with our products and services.

As a Paid Customer Support Intern, you will be at the forefront of our customer interactions, handling inquiries, resolving issues, and providing exceptional service. This role offers a fantastic opportunity to learn and grow in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via email, phone, and live chat, providing prompt and accurate responses.
• Assist in the resolution of customer issues, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records.
• Collaborate with the customer support team to improve processes and enhance customer experience.
• Participate in training sessions and workshops to develop your skills.
• Contribute to the development of FAQs and knowledge base articles.
• Assist in the organization of customer support events and initiatives.
• Support the team in achieving customer support targets and KPIs.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Computer Science, or a related field.
• Proven experience in customer service or a related role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Enthusiasm for learning and adapting to new technologies and processes.

🛠️ Keahlian

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